Policies
Corporate grievance
How to raise a complaint with Kryzen, and what happens next.
The short version
- Write to contact@kryzen.com or call +91-9870424425 Ext. 1.
- We acknowledge every grievance within 24 working hours.
- Most grievances are resolved within 72 hours to 1 week, depending on how serious they are.
- Not satisfied? Escalate to founders@kryzen.com.
About this page
We want every customer, student, partner, supplier and employee to be treated fairly. If something has gone wrong, tell us. This page explains how to raise a grievance with Kryzen Biotech Private Limited and what happens next.
What you can raise
- Delays, quality or workmanship in your farm project
- Products, kits or material you bought from us
- Training, Masterclass or webinar experience
- Billing, payments and refunds
- Behaviour of our staff, contractors or partners
- How we handle your personal data
- Anything on our websites, apps or platforms
How to raise a grievance
- Contact our grievance officer by email at contact@kryzen.com or by phone on +91-9870424425 Ext. 1.
- Share the details your name, mobile number, project, order or invoice number, what happened, and any photos or documents.
- Get a reference number we acknowledge your grievance within 24 working hours.
- We resolve it and reply within 72 hours to 1 week, depending on how serious the issue is.
For Kryzen employees
Employees can raise a grievance through the internal feedback system on Alpha. You can choose to share your name or stay anonymous.
- Register your grievance with your name, or without disclosing your identity
- Anonymous grievances are reviewed in the same way as named ones
To report fraud, misconduct or unethical behaviour, see our Whistleblower policy.
Our timelines
| Stage | Our timeline |
|---|---|
| We acknowledge your grievance | Within 24 working hours, with a reference number |
| We resolve it and reply | Within 72 hours to 1 week, depending on how serious the issue is |
If you are not satisfied
If you are not happy with our reply, write to our founders at founders@kryzen.com with your reference number. A senior member of the team will review your grievance again.
For complaints about personal data, you can also approach the Data Protection Board of India after contacting us.
Our commitment
- Every grievance is recorded and tracked until it is closed
- Your grievance is kept confidential and shared only with people who need to resolve it
- Raising a grievance will never affect your project, order or service
Grievance officer
Mrs. Saloni Patil handles all grievances for Kryzen Biotech Private Limited.