Policies
Refund policy
When you can get your money back, and how to ask for it, in plain words.
The short version
- Farm projects, site inspection, site survey, webinars and CEA material are not refundable.
- Masterclass: within 7 days of enrolling. Farm training: up to 72 hours before it starts. Kits: before dispatch.
- Ask for a refund at alpha.kryzen.com/request-refund or contact@kryzen.com.
- We reply in 72 working hours and pay approved refunds within 30 working days.
About this policy
This policy explains when and how you can get a refund for anything you buy from Kryzen Biotech Private Limited, on kryzen.com or on any of our other websites and platforms.
It works together with our Terms & conditions. Where an order, quotation or course page gives different refund terms, those apply to that order.
Refunds at a glance
| What you bought | Refund | Condition |
|---|---|---|
| Farm projects (polyhouse, nethouse, hydroponics) | Not refundable | Only if agreed in writing |
| Site inspection kit | Not refundable | — |
| Detailed site survey | Not refundable | — |
| Hydroponic Masterclass | Within 7 days of enrolment | Request within 7 days of enrolling |
| Webinars | Not refundable | — |
| Practical farm training | Up to 72 hours before training starts | No refund within 72 hours of the start |
| Home kits, nutrients and accessories | Before dispatch | Not refundable once dispatched |
| CEA material from our store | Not refundable | — |
Farm projects and site services
- Farm projects are not refundable, unless a refund is agreed in writing
- Your advance payment confirms the order and is treated as a work order
- Material already made or bought for your project cannot be returned
- The site inspection kit and the detailed site survey are not refundable
Training, Masterclass and webinars
- Hydroponic Masterclass: you can ask for a refund within 7 days of enrolling
- Practical farm training: you can ask for a refund up to 72 hours before the training starts
- Webinars: not refundable
- If we cancel or move a session, you can choose a new date or a full refund
Products, kits and CEA material
- Home kits, nutrients and accessories: refundable only before dispatch. Once the goods are dispatched, they are not refundable
- CEA material from our store: not refundable
How to ask for a refund
- Send your request at alpha.kryzen.com/request-refund, or email contact@kryzen.com.
- Share your order details with your name, mobile number, order or invoice number, and the reason for the refund.
- We review it and reply within 72 working hours.
- You get the money back to your original payment method once the refund is approved.
How refunds are paid
Approved refunds are paid to the same bank account, card or UPI ID you paid from, within 30 working days from the date your refund is approved. Your bank may take a few more days to show it.
Bank charges, payment gateway fees and transport costs already paid are not refunded unless the mistake was ours.
Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. The policy in force on the date of your order applies to that order.
Contact us
For any question about a refund or an order, contact us.