Terms & conditions

About these terms

These terms apply when you use any Kryzen website or platform, ask us for a quotation, place an order, or join a training programme. By doing so, you agree to these terms.

"Kryzen", "we" and "us" mean Kryzen Biotech Private Limited, which owns and runs kryzen.com, hydroponicmasterclass.com, alpha.kryzen.com, kryzen.info, hydroponics.kryzen.com, polyhouseconstructions.com, webinar.kryzen.com and hydroponicfarmtraining.com. "You" means the person or company using our websites or buying from us.

Using our websites

• Give us correct details when you fill a form, register or place an order
• Do not misuse the websites, try to break their security, or copy them in bulk
• Text, photos, videos, drawings, designs and software on our websites belong to Kryzen. Do not reuse them without written permission
• Links to other websites are for your convenience. We are not responsible for their content

Information and projections

Yield, income, cost and payback figures on our websites, in brochures and in project reports are estimates. They are based on our experience and on typical conditions.

They are not a guarantee. Actual results depend on the crop, location, climate, weather, water, market prices and how the farm is managed.

Quotations

• A quotation is an estimate based on the details you share with us
• The final price is worked out after our team inspects your site
• A quotation is valid for 15 days from the date it is issued
• Taxes, transport and other charges are as stated in the quotation

Orders and payments

• Your advance payment confirms the order and is treated as a work order
• Once work has started, the amount received is non-refundable
• The rest of the payment is due as per the schedule in your quotation
• We may pause work if a payment is overdue

Refunds for products, courses and other services follow our Refund policy.

Your responsibilities at the site

Unless we agree otherwise in writing, these are your responsibility:

• Electricity and water at the site
• Civil materials and civil work
• Stay for our workers during installation
• Security of the site and of material delivered to it
• Clear access to the site for vehicles and equipment

Transport and installation

• Transport of material and labour from our factory to your site is charged extra unless the quotation says otherwise
• Installation usually takes 45 to 90 days from the day material reaches your site
• Timelines depend on site readiness, weather and timely payments

Subsidy and bank loans

Government subsidy is paid by the government directly to you. Bank loans are approved by the bank. We can help you prepare documents, but Kryzen is not responsible for the approval, rejection or delay of any subsidy or loan.

Warranty

Warranty terms are given in your quotation and in the warranty document at alpha.kryzen.com/warranty. The warranty does not cover damage from misuse, natural disasters or changes made by others.

Training and online courses

• Course fees, dates and what is included are shown on the course page
• Course material is for your personal use. Do not share, record or resell it
• We may change dates, trainers or venues if needed and will tell you in advance

Limits of our responsibility

We are not responsible for losses caused by weather, natural disasters, pests and diseases, market price changes, power or water failure, government action, or other events outside our control. Our total responsibility for any claim is limited to the amount you paid us for that product or service.

Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. Terms in force on the date of your quotation or order apply to that order.

Law and jurisdiction

These terms are governed by the laws of India. Any dispute will be handled by the courts in Pune, Maharashtra.

Contact us

For any question about these terms, your quotation or your order, contact us.